CHECK
Keep these records
- The booking, price, terms, address, and names of people responsible.
- A date-and-time timeline of handover, updates, calls, incidents, and collection.
- Original messages and screenshots with context, not cropped fragments alone.
- Payments, refund requests, invoices, veterinary records, and transport details.
- Witness names and what each person personally observed.
- A written request for the provider's response and a clear deadline to reply.
CHECK
Separate fact from conclusion
Write 'the owner was first contacted at 23:25' if that is what the message shows. Do not turn an unanswered question into a proven cause. If there is no necropsy or veterinary finding, say so plainly.
QUESTIONS
Short answers
Should I publish private messages?
Consider privacy, relevance, redaction, and local law. Publish only what is necessary to explain the public-interest question and preserve the original context.
Why ask for a right of reply?
A documented opportunity to respond lets readers see whether disputed facts are answered and keeps the record open to correction.